RETURNS & COMPLAINTS POLICY
General
B2BKOTSAF supplies professional customers only.
No automatic right of withdrawal applies to business-to-business transactions.
Return Authorization
No products may be returned without prior written authorization from KOTSAF.
Unauthorized returns may be refused.
Return Conditions
Approved returns must:
• Be unused
• Be unopened
• Be in original packaging
• Be in resalable condition
Non-Returnable Products
The following products cannot be returned:
• Opened products
• Used products
• Damaged products caused by the customer
• Clearance products
• Promotional products
• Private Label products
• Custom-made products
• Special production orders
Complaints
Customers must inspect products immediately upon delivery.
Any complaint regarding:
• Quantity shortages
• Damaged products
• Incorrect deliveries
• Packaging defects
must be submitted in writing within 48 hours after delivery.
Claims submitted after this period may not be accepted.
Approved Claims
If a complaint is accepted, KOTSAF may, at its sole discretion:
• Replace the affected products
• Credit the affected products
• Refund the value of the affected products
No additional compensation shall be granted.
Limitation of Liability
KOTSAF's liability shall never exceed the invoice value of the affected products.
KOTSAF shall not be liable for:
• Loss of profit
• Loss of revenue
• Loss of customers
• Business interruption
• Reputational damage
• Third-party claims
• Consequential damages
Final Decision
All return and complaint decisions remain at the sole discretion of KOTSAF.